| | | Frequently Asked Questions (FAQ's) | | How can I get help with my question?
We're happy to help you with any questions you may have. Whether you're wondering what kind of vacuum to buy, what exactly a filter is good for, how much shipping will cost or about how our website works -- we want to make your shopping experience as easy as possible.
Online - If you have specific questions you'd like answered online,
By telephone - Call us on 01483 566801 between 8:30 -17:00 Monday to Friday or 9:00-16:00 Saturday.
If you would like to leave a message out of office hours we call you back as soon as possible.
By fax -- Fax your question to 01483 566839 we will answer your question as soon as possible.
Visit our shop -- Customers are welcome to call in to our shop between 8:30 -17:00 Monday to Friday
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| | How can I place an order?
For your convenience, we offer 4 easy ways to order from us.
Online www.vacuums4u.co.uk
By Phone 01483 566801
By Fax 01483 566839
Visit our shop at:
Webb House
Portsmouth Road
Ripley
Surrey
GU23 6ER |
| | What is your company re-cycling policy?
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Vacuums4u Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Numatic Henry Vacuum Cleaner from us we would accept their old vacuum cleaner and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with a crossed-out wheeled bin symbol
Goods are marked with the symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
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| | How long will it take to get my order?
In most cases, orders are despatched within 2 working days |
| | What if I made a mistake in my order?
If you need to make a change to your order, please contact us immediately. If your order hasn't already been despatched there will be no cancellation fee. |
| | What is your company return and re-cycling policy?
See our terms & conditions for our refund policy. |
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| | | | | ©2007 Vacuums4u, ALL RIGHTS RESERVED. |
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